Only the business that created a dispatch can add to it, and only while it is not cancelled. A subcontractor invited to it can only activate its own route addresses, described at the end.
Add more
- Open the dispatch from Dispatch list and stay on the Addresses tab.
- Press Add More above the stops.
- On a route dispatch the picker opens straight away, with a Routes tab and a Locations tab. On a zone dispatch a small menu asks what shape the addition has first: Address dispatch, Route dispatch or Zone dispatch; pick one and the picker you used to create the dispatch opens (see Create a dispatch), but what you tick lands on this dispatch instead of a new one. A route adds every address on it; a zone adds the addresses inside it.
- Confirm with Add now. The toast reads Locations were added to the dispatch. and the changelog gets a line.
The picker shows the dispatch's planned date and time greyed out, without the Now button: you are adding to a dispatch whose time is already set, so its time is not checked again, and a dispatch planned an hour ago still takes more addresses.
Routes and addresses in one go
On a route dispatch the picker has two tabs, Routes and Locations, with one Add now button under both. Tick routes on the first tab, single addresses on the second, and switch back and forth as much as you like: nothing you ticked is lost, the number beside each tab shows what it is holding, and one confirmation sends the lot. A zone dispatch keeps its zone picker and an address dispatch its address picker.
Route addresses that were never dispatched
On a route dispatch the Addresses tab can show a banner instead: This route contains addresses that are not dispatched. Do you want to add them? The route has grown since the dispatch was created. Press Add locations: the Active locations list opens with every missing address ticked. Untick what you do not want and confirm.
Sending the crew back to the same address
Sometimes an address needs a second pass on the same run: the car park that fills up again, the access road that drifts shut behind the plough. You do not make a second dispatch for that, and you do not add the address twice as two stops. You ask for another visit.
Addresses the dispatch already carries stay in the picker with an Already on this dispatch mark. Tick one, press Add now, and a question appears: These addresses are already on this dispatch. Add them again? with the addresses in a table, each with the route it came in on and a tick. All of them start ticked; the tick in the header takes them all on or off.
- Cancel leaves the picker open with everything still ticked, so you can change the selection and try again.
- Add again (n) tells the dispatch to expect one more visit at each ticked address; an unticked one is left as it is. The stop shows 1 of 2 visits on the address list and in the driver app, and a timeline line records it. With nothing ticked and nothing new in the selection the button stays off, because there would be nothing to add.
Whatever you add lands in its place in the run, not at the top: an address on a route the dispatch already drives slots into that route's order, and anything else goes to the end.
Two things stay true whatever you do here:
- The address stays one stop and one invoice line. It never becomes two rows on the dispatch, and the customer never sees the same address twice on the invoice. On per-task pricing the one line simply carries the number of visits actually driven; on hourly pricing nothing changes, because hourly already bills every pass. See When two routes cover the same address.
- The count is a plan, not a rule. The stop still completes on the first pass and the driver is not blocked from finishing it. The extra visits are recorded as further passes over the address as they happen, and the "1 of 2" tells you and the driver what was asked for.
An address you took off the dispatch earlier, or one that was cancelled, is not "already on" it: ticking that one simply puts it back to work, and no question is asked.
What is skipped
- An address already on the dispatch is skipped unless you confirm a second visit. Adding a route that overlaps the stops you already have adds only the new ones, and ticking the same address twice adds it once. If everything you ticked was already on the dispatch, the request is refused and the message names the addresses, so you can decide whether you meant Add again. Picking a route the dispatch is already running does not add the route a second time; it re-dispatches its addresses under the same rule.
- Addresses a business above you has withheld. If the business that handed you an address has switched off dispatching for you, it is left out, and the toast says how many and who withheld them. A route whose every address is withheld is dropped. If nothing is left, the request is refused.
- Addresses a service rule excludes today. The rules run on the new stops exactly as at creation (a no-Sundays rule, a spent frequency limit, an address outside its active window). See Why an address was left out.
What the new stops get
A new stop starts not started and stamped with the address's customer as of now (see Moving an address to another customer). An address that sits on a route of the business responsible for it brings that route's crew with it, as it would have at creation; any other new stop starts without a driver. A subcontractor whose addresses you added gets the same invitation alert it would have got had the dispatch started with them, as long as it still owes you an answer; one that has already answered is not asked twice. See Who is told what.
Only the same contractor
A route or address dispatch is one contractor's work, or your own. The picker therefore offers only what belongs with it: routes handed to, and addresses assigned to, the contractor the dispatch is already with, or, on a dispatch you drive yourself, your own unassigned routes and addresses. Work for another contractor goes on that contractor's dispatch. A zone dispatch is not held to this.
If you are the subcontractor
On a route the owner dispatched to you, Add More opens no picker. The banner above the stops says Your routes contain addresses that are not activated in this dispatch, with a count, and Activate my addresses (n) opens a table of them: each with its route, a tick, and From, which says whether the address is your own or one the dispatch owner assigned to you. Everything starts ticked; untick what should stay off, and Activate (n) brings the rest onto the dispatch. The service rules run on those too.