When a customer, or their insurer, asks whether an address was serviced on a given night, the answer is one PDF per stop: the Insurance report (in Danish, Kørselsdokumentation). It is built on demand from what the platform recorded, and it exists only for a stop that is Completed.
Steps
- Open the dispatch from Dispatch list and click the address on the Addresses tab. The stop panel opens. A stop's pin on the Live map opens the same panel.
- Scroll to Actions and press Insurance report.
- The PDF downloads, named insurance-report-.pdf.
The button is shown on a completed stop only. A stop that is still open, or that ended Unable, has nothing to certify; the server answers An insurance report can only be generated for a completed stop. Any business that can open the dispatch can download the report, not only its owner, so a subcontractor can document its own stop on the owner's dispatch.
What the report contains
- Service provider: your business, with its logo if one is uploaded. Client: the customer and the address.
- Operation details: Work type (with any extra work types added to the visit after it, for example Saltning + Grusning, see Extra work types on a stop), Work started and Work completed (the stop's check-in and check-out, in your business's time zone), Duration, and the Driver names taken from the GPS visits. When a Snow depth was recorded for the stop or its dispatch, it is printed here too, in the business's own unit (see Pricing by snow depth); a stop without one leaves the line out rather than printing a dash. If nothing recorded when the work started, Work started and Duration are left out rather than printed empty, and the report keeps the rest.
- GPS trail & marked area: a satellite image of the address with everything drawn on it and the Driver route, with start and end pins. Every shape the address carries is on the picture in its drawing tool's own colour (see Draw the areas to clear): areas as filled outlines, lines as strokes, points as markers. The names under the map are the drawing tools they were drawn with. The route is what the vehicle did at this address: the positions recorded between arriving in the marked area and leaving it, the same line the stop panel's own map draws. The rest of the round is not on it, because the report certifies one address. A stop with no GPS at all, no visit and no recorded position, has no map section: the report is the same document without it.
- Photo documentation: up to two of the stop's photos, each with Photo taken: {0}.
- Verified by SnowManager: SnowManager certifies that the data in this report (timestamps, GPS trail and photo documentation) was recorded automatically by the SnowManager platform and has not been altered. with a Certificate ID and a Data fingerprint.
A stop completed from the web had its times typed in by a person, and the report says so rather than claim otherwise. Its completion line reads Work completed (registered manually by name**)**, or Work completed (registered manually) when no name is on record, and the certificate adds The times were entered manually and not recorded automatically; the GPS trail and photos were recorded by SnowManager. The fingerprint is not affected, so a report downloaded before this wording still verifies.
Keeping the duration out of it
Some customers should see that the work was done, not how long it took. Under Settings → Customer invoice, the Insurance report card has one switch, Hide start times and duration on the report. With it on, every report your business generates from then on shows Work completed only: Work started, Duration and the Photo taken stamps under the photos are left out. Nothing else changes, and nothing recorded is touched; the switch decides what is printed, not what is kept. It applies to every stop and every download, so switch it back off before generating a report that must show the full timing. See Invoice settings.
Certificate and fingerprint
The fingerprint is computed from the stop's times, its GPS visits and trail, and its photos. Generate the report again from the same data and you get the same fingerprint; add a photo or change a time and it changes. The certificate ID is issued the first time a report is made for the stop and is kept from then on, so every download for that stop carries the same ID while the fingerprint tells whether the data behind two copies is the same. A report printed with the start times hidden verifies against the same certificate as the full one: the fingerprint is taken over the recorded data, before anything is left off the page.
Where the times come from, and why they can be trusted, is in How GPS check-in and check-out work.