A dispatch often involves several businesses (the owner of the addresses, a subcontractor, a subcontractor's subcontractor), and each of them sees a different amount of it. The rule is simple to state: you see what is yours.
When a dispatch is in your list
Your Dispatch list shows a dispatch if any of these is true:
- your business created it;
- your business is assigned a stop on it (you were invited, whether or not you have answered);
- it works addresses you own, even if a subcontractor created the dispatch on them;
- it runs a route you handed to a subcontractor.
A cancelled dispatch stays in the owner's list only; everyone else stops seeing it.
Users who may not create dispatches land in the Own view (work assigned to you); users who may dispatch also have Group, the dispatches your business manages.
How much of it you see
- The owner of the addresses sees the whole dispatch: every route, every contractor, every stop, with the pills and counts per contractor.
- A subcontractor sees only its own slice (the stops it was assigned) and nothing about the other contractors on the same dispatch. Its drivers read the message it wrote for them, not the owner's message.
- A subcontractor that dispatched your addresses itself shows up in your list too, sliced the other way round: you see your addresses on its dispatch, read-only, and nothing else it sent its drivers to.
Zones are only ever shown to the business that drew them; routes only to whoever runs them. Internal comments never leave the business that wrote them.
What you can do with what you see
Seeing a stop and being allowed to change it are different things, and the line falls between recording what happened at a stop and changing what the stop is.
Recording the work (check-in and check-out, completed, unable, the note, the photos) belongs to the business that accepted the stop, to anyone above it in the chain whose address it is, and to the owner while no live assignment exists. It works from the phone and from the web, so a subcontractor's driver closes the stop on their route and that subcontractor's office can correct it afterwards. An invitation you have not answered is view-only, and a declined one hands the stop back to the owner.
Changing the plan stays with the business that dispatched it: taking a stop off the dispatch, editing the dispatch's own note and planned time, and cancelling the dispatch. If you cannot do the work, say so with Mark unable rather than removing it. Only the business responsible for a route can change its drivers.
The work type a stop bills under sits in between. On the web it is still the dispatching business's to change. In the driver app, the drivers of the business responsible for the stop may change it too, a subcontractor's drivers included, so the crew that salted instead of ploughed can say so: they choose from the dispatching business's work types that are priced on the address, and not once a line of the stop is on an invoice past draft. See record a stop.
What you do not see
- The company two links away. Where a run has passed down the chain, the names you read are the company you deal with: if you gave the work to A and A gave it to B, the dispatch, the stops, the drivers' lines and the confirmation before invoicing all say A. B's crews keep their pins and trails on the map but are named as the company that sent them, without email addresses or photographs. See owner, subcontractor, sub-subcontractor.
- Other businesses' customers, prices and invoices: the settlement between an owner and its subcontractor is visible to those two and nobody further down or up the chain.
- A dispatch you have no part in at all. Asking for it by its link answers "not found", not "no access", so its existence is not revealed either.
- Nothing of this reaches the customer portal beyond the customer's own addresses: a customer sees planned and past dispatches on their property, with photos, times and notes, but not who the subcontractor was or what anyone was paid.