The app shows you the work your company has given you, as it stands right now. This article lists the rules behind that, so a missing or vanished dispatch is not a mystery.
Mine or everybody's
On Home, the Active list is filtered by the chip above it:
- Just me: dispatches with at least one stop you are crew on.
- All: every active dispatch your company can see, whether or not you are on it.
- A colleague's name: the dispatches that colleague is on.
Which one you start on depends on who you are: a driver opens on Just me, an administrator on All. That is only where the chip starts. Just me then means just you whoever you are, so an administrator who picks it sees their own dispatches and nothing else.
Inside a dispatch you always see every stop on it, including those other drivers handle. Stops that belong to another business on the same dispatch are shown to that business, not to you; see who sees a dispatch.
The GPS trail on the drive map and in the history replay follows the same rule as the chip. An administrator sees every driver's track on the run. A driver sees their own, and their colleagues' as well only when the office has switched colleague routes on for the company; with the setting off, the replay shows where you drove and nobody else.
Invitations come first
A dispatch you have been put on but have not answered is under Invitations, not Active. Until you accept it, its stops are view-only: you can read them, not check in or complete them. Accepting moves it to Active. Declining removes it from your phone; the office can put you back on, which makes it an invitation again.
Work you dispatched to yourself is not an invitation: it arrives accepted, under Active, whether you sent it from the web or from the phone. There is nothing to answer, so nothing asks.
Your company has to accept first
If the work comes from another business (your company is the subcontractor on the addresses), nothing reaches your phone until your office has accepted the invitation on the web. The dispatch then appears with a push saying your business accepted work with stops assigned to you. If your office declines, you never see it.
When you are told
- A dispatch is created with you on it, or you are added to a running one: bell notification and push.
- A stop is reassigned away from you, or a stop is removed: no notification. The item disappears from the phone at the next refresh.
- A dispatch is cancelled: no notification. It leaves Active straight away, because that list is the work still on you. You find it again under Routes, History, marked Canceled, with the reason it was pulled.
- A new chat message: a banner, unless you are looking at that chat.
Pushes only arrive if Notifications is on under Profile and iOS allows SnowManager to notify. Nothing is sent to you by e-mail or SMS; the one dispatch e-mail, when a stop is marked unable, goes to the office. See who is told what.
Why a dispatch disappeared
- The office cancelled it, or pulled just your route off a dispatch that is still running. Either way the card goes at once: cancelled work is history, not work to do. Open stops were cancelled with it; a stop you had already completed keeps its outcome and your name. Look under Routes, History for what happened, including the cancellation reason.
- It was finished. A route leaves Home as soon as somebody presses Finish route, and any dispatch leaves it when the office marks it completed. Ticking off the last stop is not the same thing: the card deliberately stays until the run is signed off, because Finish route is on that card. Finished work then lives under Routes, History.
- You were removed from its stops, or your company's assignment was cancelled.
- You declined it.
Why a stop is missing
- A service rule on the address left it out of this dispatch (the address is not serviced on that day, time or holiday, or its limit for the period was already used). The office sees why on the web; see why an address was left out.
- The office removed it. It shows under Show inactive in the edit sheet as Inactive, and comes back if they restore it.
- It belongs to another business on the same dispatch.
Why a stop is already done
- A colleague on the same dispatch completed it, or the office did from the web. The stop shows who and when.
- Two routes cover the same address: each crew records its own pass, and the stop completes when all passes are in; see when two routes cover the same address.
- The phone checked you in and out automatically on an hourly stop while you worked; completion itself still needs a press.
Why a planned dispatch is missing
The list shows dispatches whatever their planned date, including ones planned days ahead, as long as they are not finished or cancelled. A dispatch that merged into an existing one on creation (same work type, same night) is listed once, under the dispatch it merged into.