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Driver app
By Sebastian
• 14 articles

Mobile: Start a dispatch from your phone

You do not have to wait for the office: a dispatch can be started from the phone. On Home, under Start new dispatch, there are two cards: Route dispatch for one or more of your routes, and Single address for one location. [ Screenshot to add: the Home tab, showing the Start new dispatch heading with the Single address and Route dispatch cards. ] Dispatch a route 1. Press Route dispatch. The sheet is headed New dispatch and Select routes, and lists the routes you are on, the same list as your Routes tab. Type in Search to narrow it; No matches means nothing fits. 2. Tick the routes you want. Every ticked route goes onto the same dispatch. Under each route the app shows who would be invited: your name, or No drivers on this route. 3. Pick a Work type. The list holds the work types your business uses. 4. Set Date (DD/MM/YYYY) and Time (HH:MM), or press Now at the end of that row, which fills in both with five minutes from now. See The planned time below. 5. Write a Note if the crew needs one (Add a note). 6. Press Dispatch, or Dispatch · 2 when you ticked two routes. [ Screenshot to add: the Route dispatch sheet on step one (a plain driver), showing Select routes with the Nordhavn route in the list and the Work type, Date, Time and Note fields above the Dispatch button. ] The button is greyed out until at least one route and a work type are chosen. The planned time Dates and times on the sheet are your company's clock, not the phone's: a driver whose phone is set to another time zone is offered the same day and times as the office. - The date starts at your company's today, and today can be picked. - Now fills in the date and the time: five minutes from now, rounded up to the minute (after 23:55 that is tomorrow). - Leave the time empty on today, or pick a time that has already gone on today, and the dispatch is planned for Now instead. Leave the date empty and it means today. - On any other date you have to pick a time. Dispatch otherwise stops with Choose a time for this date., so nothing goes out at midnight by accident. - A time that passes while you fill in the rest still counts: it is accepted until five minutes after it has gone, so Now stays good for ten minutes. Older than that, the app stops with That time has already passed. Choose a later time. before sending anything. If you are an administrator Administrators using the app get the same sheet in two steps. Step one is the route list with a Continue · 2 button, which stays greyed out until every ticked route has at least one driver. A ticked route also gets Edit, which opens a Drivers list with Search drivers, a You badge on yourself, and Save. What you pick there is the crew for this dispatch only; the route's configured drivers are not changed. Step two, Plan the dispatch, holds the work type, date, time and note, and the Dispatch button. Dispatch a single address Press Single address. The sheet is headed Select locations and lists your business's addresses, with the same Search field. Tap one address to pick it (tap it again to clear it), then fill in the same Work type, Date, Time and Note. There is one extra switch, Should this be invoiced?, on by default. Leave it on and the dispatch bills both the customer and the subcontractor, as any dispatch does; switch it off and nothing is invoiced for it on either side, though the stop is still recorded and completed as usual. The office sees the choice on the dispatch and can change it there, where it can also pick one side only; see Who is invoiced for an address dispatch. Press Dispatch. What happens next The dispatch appears in your active list at once and you are already on it as an accepted driver. The other drivers on the routes you picked are invited instead: the dispatch shows up under their Invitations, and they accept or decline there, see accept or decline a dispatch on your phone. The office sees the new dispatch on the web immediately. The server applies the address rules as when the office dispatches from the web: an address whose service rules exclude the planned moment, or whose limit for the period is used up, is left off (see why an address was left out). The address's active period is judged on the planned date, not on the day you press the button, so an address whose season starts tomorrow can be dispatched for tomorrow. A stand-in whose route schedule puts them on a route for the planned date may dispatch that route too. If the work is already out When the address you picked, or one of the routes you ticked, is already on an active dispatch of your company for the same work type, planned within eight hours of your time, nothing is created yet. The app asks first, for a single address: This address is already on an active dispatch for this work type. Add your work to that dispatch, or create a new one? - Add to existing dispatch puts your work on the dispatch that is already out: you join the address's stop there, or your routes, stops and crew are added to that run. Nothing is duplicated. - Create new dispatch creates a separate dispatch over the same work, for a genuine second run. - Cancel closes the question and leaves the sheet as it was. On Android the route question answers with Add to it and Send it again, which mean the same two things. If that dispatch ended, or its stop was closed or handed to another business, while the question was open, the app shows That dispatch is no longer running, so your work was not added to it. Try again to start a new one., reloads, and asks afresh the next time you press Dispatch. The office asks the same question on the web, see create a dispatch. Pressing Dispatch twice, or retrying after the connection dropped, does not create two dispatches: each sheet carries one request id, and the server answers the repeat with the dispatch it already made. Close the sheet and open it again if you really want a second one. See also - Create a dispatch - Why an address was left out of a dispatch - Mobile: Accept or decline a dispatch on your phone - Mobile: Find your way around the app - Who is invoiced for an address dispatch

Last updated on Sep 16, 2026

Mobile: Drive a dispatch, stop by stop

A dispatch you have accepted sits under Active on Home. This article is about a dispatch with addresses (a route of stops, or single addresses). A painted road route, where the map is the work, is driven differently; see drive a painted road route. Open it Tap the card on Home. The screen shows the route name at the top, a card with Work type, Planned time, Drivers assigned and the Dispatch note from the office, a map, and the Locations list in route order. Each stop shows its name and address, and a tag once it has an outcome: Completed, Unable or Removed. A dispatch before it is started The screen refreshes itself every ten seconds while it is open, so a stop a colleague finishes, or the office completes from the web, changes colour without you doing anything. Start Press Start route (Start on a single address). Two things happen: - The dispatch is marked as started for everybody. The office sees it running on the web, and the button disappears for good; colleagues who open the dispatch later do not start it again, they carry on. - Your phone starts recording your position for this dispatch. The first time, the app explains why (GPS while you drive) and iOS asks for permission; choose Always Allow, or automatic check-in stops working as soon as the phone is in your pocket. What is recorded, and what it is used for, is in what the app does with your location. If your phone is already recording another dispatch, the app asks Another drive is running and lets you Start anyway; the other dispatch stays open and can be taken up again later. The phone records one dispatch at a time. Drive to the stops Press Open navigation to drive in SnowManager's own map: turn-by-turn directions to the next open stop, with the stop's drawn areas and lines, and your trail, on the map. A painted road route uses the same map; see drive a painted road route. Arriving is registered for you: when the phone enters the stop's area (the drawn areas on the address plus 15 metres round them, within 20 metres of a drawn curb or path, or a 40 metre circle round its pin when nothing is drawn) the stop's check-in time is stamped and a clock starts in the panel, and the check-out when you have been outside the area for five minutes. You can also do both by hand. Recording the outcome of a stop, a note and photos is described in record a stop. A stop that needs a photo shows This location requires a photo on the map while you are inside its area; tap it to open the stop and add one. Taking a stop out of turn Navigation heads for the next open stop in route order, and tapping a pin on the map only opens that stop to look at it. To be sent somewhere else instead, open the stop (from its pin, or from the line under the big figure in the panel) and press Navigate here. Directions switch to that stop from wherever you are, however far down the list it sits. You do not have to be on the map first: every open stop in the dispatch's list has a navigate arrow at its right edge, and pressing it opens the map already heading for that stop. The app remembers where you were heading. When the stop you picked is done, it asks Where to next? with two answers: Carry on takes the next stop after the one you just did, and Go back returns to the stop you left the route at. Closing the map and opening it again also puts you back on the route's own next stop. The other drivers Every colleague on the dispatch sees the same list and can work any stop. The Drivers assigned card shows who is on it, with Accepted, Pending or Declined beside each name and You on your own row. Two crews on the same address each record their own pass; the stop completes when both have. Finish When every stop on the dispatch has an outcome (completed, unable, or removed by the office), the Finish route button at the bottom shows the count, for example Finish route (7/7). Press it to close the dispatch. The office is told by the dispatch turning complete on the web; the invoices are created from there, see complete a dispatch. Your phone stops recording your position at the same moment. Whether you may finish at all is a setting on the route (Driver may end dispatch). If the office keeps that for itself, the bottom of the screen shows Finish driving instead: it signs you off and stops your GPS while the dispatch stays open for the office to close. Administrators get Finish route whatever that setting says, on any route of the business, crewed on it or not, once every stop on the route is settled. Finishing a route is not the same as closing the run. Finish route settles that route; Complete dispatch, the green button below it, marks the whole dispatch completed and is what the invoices are created from. Only administrators of the business that owns the dispatch see it, and an Invoicing section under it confirms each business's finished work. Both are the same actions as on the web, described in complete a dispatch and create the invoices. A stop you cannot reach does not block finishing: mark it Unable with a reason. Finishing with open stops is not possible; the button stays greyed out until the last one is resolved. Finish driving is there in the meantime: as soon as the stops assigned to you are all done, you can sign off and stop your phone recording, whether the route is waiting on a colleague's stops or on the office to close it. Changing or cancelling The pencil on the card opens Edit dispatch when the office has allowed you to change the time, the work type, the note or the crew, and the Cancel dispatch link lives there too; see change or cancel a dispatch from the phone. A dispatch the office cancels leaves Home at once, and so does a single route they pull off a dispatch that is still running; a route run you can still look up under Routes, History, marked Canceled. See also - Mobile: Record a stop, done, unable, note, photos - Mobile: What the app does with your location - Mobile: Drive a painted road route - Complete a dispatch and create the invoices

Last updated on Sep 15, 2026

Mobile: Change or cancel a dispatch from the phone

A dispatch you are allowed to change carries a pencil marked Edit on its info card, the card at the top of the dispatch with the work type, planned time and drivers. The pencil is there only when the server lets you edit this dispatch; most drivers see it on dispatches they created themselves, administrators on every active dispatch of the business. If there is no pencil, the office changes the dispatch from the web and your phone follows. Change the dispatch 1. Open the dispatch from Home and press Edit on the info card. 2. The Edit dispatch sheet opens with the dispatch name as its title. Change Work type, Date or Time, and write or change the Note (placeholder Add a note). 3. Press Save changes. Discard closes the sheet without saving. The Edit dispatch sheet with work type, date and time, drivers assigned and the stops list Work type, date, time and note are saved together. When the save goes through, the dispatch reloads and the sheet closes; the office sees the new values on the web at once. If the server refuses, the sheet stays open and shows Something went wrong with the server's reason, for example The planned date and time must be in the future. Press Done and correct it. The time is judged on your company's clock, not the phone's, and a planned time you move is refused only when it lies more than five minutes in the past, so a minute that passed while you were editing does not count against you. The Note field is greyed out when you are not allowed to change the note. Crew Drivers assigned lists who is on the dispatch, each with Pending, Accepted or Declined. When you may change the crew, press Edit beside the heading, tick and untick people (Search drivers narrows the list) and press Done. The crew is saved the moment you press Done, separately from Save changes, so a driver you add is on the dispatch even if you then press Discard. No drivers assigned means nobody is on it yet. An administrator also gets Accept and Decline buttons on each driver. Use them to answer for a driver who confirmed by phone: a Pending driver gets both buttons, an Accepted one can be flipped to declined. Without the crew permission the list is read-only. Stops On a dispatch made of addresses, the Stops section lists them in order. Switch on Show inactive to see stops that were taken out; they are dimmed and tagged Inactive. The list does not change anything. To take a stop out or put it back, open the stop itself from the dispatch and press Remove from dispatch or Add to dispatch. Both exist only while the stop has not been started and the server allows it. A dispatch that follows a painted road has no Stops section. Once work has started on any stop, the server refuses to change which stops are in the dispatch, and the alert shows its message. Work type, time, note and crew stay editable. The office has the same limits, see manage the stops of a dispatch. Cancel the dispatch Cancel dispatch sits at the bottom of the sheet, in red, when you are allowed to cancel. For an administrator it cancels the whole dispatch. For a subcontractor it cancels only your own assignment on the owner's dispatch. The bottom of the Edit dispatch sheet, with the note and the red Cancel dispatch link 1. Press Cancel dispatch. The sheet closes and a confirmation opens: This will cancel the dispatch for all drivers and notify them. This cannot be undone. 2. Type your reason under Why are you cancelling this dispatch?. The Cancel dispatch button stays disabled until you have written something. 3. Press Cancel dispatch, or Keep dispatch to change your mind. On success you see Dispatch cancelled and Close takes you back to Home. The dispatch is gone from Active on your phone and on every other driver's phone, at once rather than at the end of the day, and a route run is read back under Routes, History, marked Canceled; GPS tracking for it stops. Your reason is written to the dispatch's changelog, where the office reads it on the web. Nobody receives a push or a bell about the cancellation, even though the confirmation says drivers are notified; tell your colleagues yourself if they are on the road. See cancel a dispatch for what cancelling means for stops and invoices. If cancelling fails you see Couldn't cancel the dispatch. Please try again. and the dispatch is untouched. See also - Mobile: Drive a dispatch, stop by stop - Mobile: Why a dispatch is, or is not, on your phone - Cancel a dispatch

Last updated on Sep 16, 2026

Mobile: Find your way around the app

After you sign in, the app opens on Home. A bar along the bottom switches between the five parts of the app: - Home: today's work. Dispatch invitations waiting for your answer, the dispatches you are on, the button to start a shift, and the cards to create a dispatch yourself. - Routes: the routes you are a driver on, with their addresses on a map, and the history of past runs. See your routes and past runs. - Hours: your finished shifts and their length. See start and end a shift. - Messages: chat with the office and your colleagues. See chat with the office. - Profile: your name, e-mail, phone, language, notifications, two-factor and sign out. See your profile. Home with an invitation waiting What is on Home The top says Hi, and your first name. Under it is today's date, or Shift active with the running time once you have pressed Start shift. That button, and End shift while a shift runs, sit in the same corner; see start and end a shift. Two tabs divide the page, each with a count: - Active: the dispatches that are yours to drive. Each card shows the route or address, the planned date and time, the work type, how many stops are done out of how many, a status (Planned, Started or Completed), and who is driving. Cancelled work is not on this list: a dispatch or a route the office pulls leaves it at once and is read back under Routes, History. Tap a card to open the dispatch; see drive a dispatch. Above the list, Start new dispatch offers Single address and Route dispatch for work you create yourself; see start a dispatch from your phone. - Invitations: dispatches you have been put on but have not answered yet. Tap one to read it and press Accept or Decline; see accept or decline a dispatch. When nothing is waiting the tab says You're all caught up. A filter chip above the active list says which dispatches it is showing. For a driver it starts on Just me: the dispatches you are crew on. For an administrator it starts on All, the whole company's work, since that is what you are dispatching for. Either way the other views are one tap away: switch to All, back to Just me, or pick a colleague's name to see theirs. The list says No active dispatches for this filter when the chosen view is empty. Which dispatches can appear at all is explained in why a dispatch is, or is not, on your phone. Pull the list down to refresh it. It loads twenty at a time and fetches more as you scroll. Notifications and permissions The first time Home opens, iOS asks whether SnowManager may send notifications. Say yes: this is how you hear about new work while the app is closed. You can change your mind later under Profile, Notifications, or in the iPhone's Settings. Location access is asked for the first time you start driving a dispatch, not at sign-in. What the app does with it is in what the app does with your location. Coming back to the app The app keeps you signed in. When you open it again it refreshes Home, checks whether a shift is running on your account (also one you started on another phone), reconnects the chat, and picks up any dispatch you were in the middle of. If the phone has no signal, it shows No internet connection with Retry and waits; you are not signed out. See also - Mobile: Accept or decline a dispatch on your phone - Mobile: Drive a dispatch, stop by stop - Mobile: Start and end a shift - Mobile: Why a dispatch is, or is not, on your phone

Last updated on Sep 15, 2026

Mobile: Accept or decline a dispatch on your phone

When the office dispatches a route you drive, or puts you on an address, you are invited. The invitation is yours to answer: nothing is expected of you until you accept it, and until then the stops are view-only. You are told by a push notification, and a bell notification on the web, when the dispatch is created, and again if the office adds you to a dispatch that is already running. A subcontractor's drivers hear nothing until the subcontractor has accepted the work; see why a dispatch is, or is not, on your phone. Read the invitation 1. Open Home and tap the Invitations tab. The count on the tab is how many are waiting. Each card shows the route or address, when it is planned (Today or Tomorrow with the time, otherwise the date) and the work type. Invitations waiting on Home 2. Tap a card. The sheet opens with New dispatch invitation at the top and shows Planned for, Work type, Drivers assigned (the colleagues on it, with You on your own row), the list of Locations (or Roads on a painted road route) and the Note from dispatcher if the office wrote one. The invitation Accept Press Accept. The dispatch moves to your Active list and the app opens it straight away, so you can start driving; see drive a dispatch. The office sees your answer on the dispatch at once. Decline Press Decline. The invitation leaves your phone and the office sees that you declined, next to your name on the dispatch. The dispatch itself carries on for the other drivers; if every driver on a route declines, the office gets a warning that the route has no driver and can add someone else. You are not asked for a reason. If you change your mind, ask the office: a declined driver is added back from the web, after which the dispatch reappears under Invitations for a fresh answer. Declining is about you; your company's own acceptance of the work, when it was invited as a subcontractor, is a separate decision made on the web. Changing the crew from the invitation If the office has allowed it, the Drivers assigned section has an Edit button. Press it, tick or untick colleagues in the list (search with Search drivers) and press Done. The change is saved straight away and concerns this dispatch only; the route's usual drivers are untouched. Without that permission the list is read-only. When it fails If the answer cannot be sent (no signal, or the office has meanwhile cancelled the dispatch), the sheet stays open and says Couldn't send your response. Please try again. Pull the Invitations list down to refresh it; a cancelled dispatch disappears from the list. What the office sees Your answer shows on the dispatch on the web as a badge per driver: Pending, Accepted or Declined. The office can also accept or decline on your behalf from there, and remove you from a stop; see adding drivers to an existing dispatch. A driver who was removed sees the dispatch vanish from the phone. See also - Mobile: Drive a dispatch, stop by stop - Mobile: Why a dispatch is, or is not, on your phone - Accept or decline a dispatch invitation - Add drivers to an existing dispatch

Last updated on Aug 23, 2026

Mobile: Chat with the office

Messages is the chat inside your business. It is the same chat the office uses on the web, so what you write on the phone is on their screen at once, and what they write reaches you as a banner on the phone. The Messages tab The tab is titled Messages with Stay in touch with dispatch under it. Your conversations are listed under All conversations, newest first; a chat with unread messages is shown in bold with a count. Conversations the office has pinned sit above, under Pinned; you cannot pin or unpin from the phone. Search conversations filters the list by name and by the last message, and the matches appear under Search results. If nothing matches you see No conversations found matching "...". Before your first chat the tab reads No conversations yet and Start a new chat to get the conversation going. The Messages tab before any conversation exists Start a chat or a group 1. Press New at the top of the tab. 2. The New message sheet lists the people in your company, each marked Driver. Type in Search people in your company... to narrow it; No drivers found means no name matches. 3. Tap one person and press Start chat. Tap two or more and the sheet becomes New group with a Group name (optional) field (Name this group); press Create group (2), the number being how many you picked. A group you do not name is called Group chat. 4. The thread opens straight away. The New message sheet with the colleague list A one-to-one chat with someone you already chat with reopens the existing conversation rather than making a second one. A group is always new. In a thread The header shows Connecting… until the live connection is up; you cannot send before that. Write in Type a message… and press send; the button is disabled while the draft is empty. A new chat starts with Start of your conversation. Messages are grouped by day with Today and Yesterday dividers, and a message you have just sent shows now as its time. In a group the sender's name is shown above each message; in a one-to-one chat it is not. If a message could not be sent you see Not delivered. Tap to retry under it. Tap it to send again. Older messages load as you scroll up. When new messages arrive while you are scrolled up, a button with the number of new messages appears at the bottom; tap it to jump to the latest. Groups have a pencil in the header. It opens Rename group, where you change Group name and press Save changes. If it fails you see Couldn't rename the group. Please try again. One-to-one chats cannot be renamed. Announcements An announcement is a chat the office sends to many people at once, see messages and announcements. It is pinned for you and you can read it, but only its creator can write in it: the composer does not send for anyone else. Notifications A new message shows a banner on the phone unless you are looking at that very chat. The banner carries the sender's name as its title (or New message when the name is missing) and the text of the message; tapping it opens the thread. Your own messages echoed from another device never raise a banner. Chat banners arrive like the app's other notifications. The Notifications switch on the Profile tab turns them all on or off together, see your profile; there is no separate setting for chat. See also - Messages and announcements - Mobile: Your profile: language, notifications, two-factor, sign out - Mobile: Find your way around the app - Who is told what

Last updated on Aug 23, 2026

Mobile: Your profile: language, notifications, two-factor, sign out

The Profile tab, Your profile, is where you keep your own details. Everything you change here is saved to your user account, so the web shows the same name, e-mail, phone and language the next time you sign in there. The Profile tab with Personal details and Preferences Photo and name Tap the avatar for Profile picture: Take photo, Choose from gallery or Remove current photo, which asks Remove photo? before it deletes the picture for good. Tap Name for Edit name. Save changes stays greyed until you have typed something different, and both First name and Last name are required (Enter your first and last name.). E-mail and phone number Both are changed with a code, so nobody can point your account at an address they do not own. 1. Tap Email (or Phone number) and type the new one. For a phone, pick the country code first. 2. Press Continue. The app says We've sent a 6-digit code to …. Please enter it below. 3. Type the code under Verification code and press Verify. The button wakes up at exactly six digits. Email updated or Phone number updated confirms it. A wrong code says Invalid code. Please try again. There is no resend button on these two sheets: a code is valid for ten minutes, and after that you close the sheet and start again. A phone number can belong to one account only; a number already on a colleague's account is refused. Language The Select language sheet Tap Language and choose English, Dansk or Svenska. The app switches at once and saves the choice to your profile in the background, so the web follows it too (see language). Notifications The Notifications switch turns every push from the app on or off together: new dispatches, invitations and chat messages alike. Off needs nothing. On asks iOS for permission the first time. If you refused that earlier, the app cannot ask again and shows Notifications are turned off: press Settings, allow notifications for SnowManager there, and come back. Two-factor authentication The Two-factor auth row reads Off, Authenticator, SMS or On. Tap it for Two-factor authentication, with a row for Authenticator app and one for Text message (SMS), each badged On or Off. The web offers the same two methods, see two-factor sign-in. - Authenticator app: Copy the setup key, add an account in your authenticator app and paste it, then type the 6-digit code from the app and press Verify & enable. - Text message (SMS): enter the Phone number, press Send code, type the Verification code and press Verify & enable. Resend code waits out a short cooldown between sends, shown as a countdown on the button. You're all set shows your ten recovery codes. Copy codes and keep them somewhere safe: they are shown this once and the app cannot show them again. New codes are made on the web only. A wrong code says That code isn't right. Please try again. To remove a method, tap its row (Tap to turn off) and confirm Turn off under Turn off two-factor. Sign out Sign out asks Sign out? and, once confirmed, ends the phone's session on the server: it disappears from your signed-in devices on the web (see signed-in devices). If a shift is running the app warns You have an active shift. Signing out will end it. Take that with care: signing out drops the shift from this phone, but the shift itself keeps running on the server until you, or the office, end it. Sign in again and Home shows it running, so press End shift there first (see shifts). Delete account Delete account removes your user at the company, not only the app: This action is permanent. All your data, history, and active routes will be deleted immediately. Type DELETE where it says To confirm, type "DELETE" below and press Permanently delete account. There is no undo; if you are to work there again, the office invites you afresh. See also - Mobile: Sign in on your phone - Turn on two-factor authentication - See where you are signed in, and sign out other devices - Change the language

Last updated on Aug 23, 2026

Mobile: Record a stop, done, unable, note, photos

Every address on a dispatch is a stop, and every stop ends with an outcome: completed, or unable with a reason. You record it on the phone by opening the stop from the dispatch's Locations list. The office sees what you record the moment it is saved, on the dispatch and later on the invoice. The stop sheet Tap a stop in the list. Location info opens with the map of the address and its drawn areas, the Work type this stop bills under, Uploaded photos, your note field, the office's Location note (gate codes, where to pile the snow) and Site contact with a Call button. A stop opened from a dispatch, with the work type, Unable and Complete, Upload photo and the map of the address The map block also shows the visits the phone registered: Arrived and Left times, and one line per visit per driver, for example 07:12 – 07:41, or Still on site while you are inside the area. If there are times but no visit, it says No visits were registered inside the area. How those times come about is in what the app does with your location. Check in Most of the time you do nothing: entering the area checks you in. On an address that is billed by the hour the sheet shows Start work, which stamps the check-in now, for when the phone did not register your arrival. The check-out follows the same way, when you press Complete or when the phone has been outside the area for five minutes, whichever comes first; resolved times are never rewritten. Complete Press Complete. The sheet asks Confirm completion: Are you sure you want to mark this location as complete? This action cannot be undone. Press Confirm. The Confirm completion sheet over the dispatch The stop turns green on the dispatch with your name and the time on it. If the address requires a photo and none has been uploaded, the server refuses and tells you so; add the photo first. That applies to every way a stop closes from the phone, the automatic check-out when you drive away included. Only the office can complete such a stop without a photo, from the web, and the dispatch's timeline records that they did. A completed stop still takes photos and a note afterwards (completion locks the times, not the record), and its work type can still be changed (see Work type below), but its outcome is final from the phone. If something was wrong, the office can turn a completed stop back to unable from the web while the dispatch is still open; see complete, mark unable, remove or restore a stop. Unable Press Unable when the stop cannot be done: the gate is locked, a car blocks the area, the address was cleared by somebody else. The sheet says Are you sure you cannot complete this location? Please make sure you have added a note or image explaining why. Write the reason in the note first, then confirm. The stop is marked Unable on the dispatch; it does not block finishing and is not invoiced. The Unable button is only offered on stops the office has allowed it for. Marking a stop unable also sends an e-mail to the office, when your company, or the company that gave it the work, has an address saved under Email on error in its web settings. The mail carries your note and the number of photos, so a clear reason saves a phone call. It is sent after the stop is saved and never holds you up, even when the mail cannot be delivered. See who is told what. Note Type in the note field (Write a note about this location…) and press Save. The note is yours: colleagues see it under Note from driver, the office sees it on the stop. You can still write or change it after you have completed the stop, until the office completes the dispatch; on a stop marked Unable the field is read-only. Photos Press Upload photo and choose Take a photo or Upload from gallery. A photo taken with the camera is stamped with the date and time in the corner; a photo from the gallery is not. Pictures are shrunk before upload, so they cost little data. A stop whose address demands a photo shows This location requires a photo until the first one is uploaded. Your own photos can be removed again (Remove photo, with a confirmation); photos the office attached to the address cannot. Work type The Work type at the top of the sheet is what this stop will be invoiced as. It starts as the dispatch's work type; change it if you did something else at this address (salted instead of ploughed). The change saves at once. You can change it when you are on the stop's crew, whether you drive for the company that sent the dispatch or for the subcontractor doing the stop, or when you created the dispatch yourself. The list holds the work types of the company that sent the dispatch, because the customer is invoiced at its prices; a subcontractor's driver is offered only those priced on this address, plus the one the stop already has. The field is locked once the dispatch is completed or cancelled, on a stop you marked unable, and as soon as a line for the stop is on an invoice that has left draft. The round + beside Work type adds an extra work type to the visit: work done on top of the stop's own, such as gritting an address that was salted. The app asks you to confirm and says which invoice line it adds; each extra shows as a chip under the field. See Extra work types on a stop. Remove and add back While a stop has not been started and the office allows it, Remove from dispatch takes it off your list, and Add to dispatch brings a removed stop back (It will count toward the dispatch again and needs to be completed.). A stop the office deactivated from the web shows This location is deactivated and can be reactivated. and is theirs to restore. See also - Mobile: Drive a dispatch, stop by stop - Mobile: What the app does with your location - How GPS check-in and check-out work

Last updated on Sep 16, 2026

Mobile: Drive a painted road route

A municipality paints its routes over the streets instead of building them from addresses (see paint a road route). On your phone such a dispatch has no stop list to tick off: progress is how much of the painted road you have driven. The dispatch opens from Home like any other. The info card shows Work type, Planned time, Drivers assigned and Dispatch note, plus Length in km and Roads for the painted geometry. The map at the top carries a chip such as 62% driven. Drive the route 1. Open the dispatch and press Start route. The first time, the app explains GPS while you drive: it records your position while you drive, also with the app in the background or the phone in your pocket, to draw your progress and document the work. Press Continue and choose Always Allow when iOS asks. See what the app does with your location. 2. Press Open navigation. The button sits at the bottom of the screen and is greyed out until the run is started. 3. Drive. Blue lines are the planned roads, green is what you have driven. The panel under the map shows the percentage with of the route driven and how much is left, for example 4.2 km remaining (metres once less than a kilometre is left). 4. Finish from the dispatch screen, see below. The map is a free-drive map: it follows you and shows the roads, it does not give turn-by-turn directions. The first time, Google asks you to accept its navigation terms; if you decline, a plain Apple map is used instead. The controls on the map are Close map, Satellite view and Voice guidance; a muted voice stays muted on later drives. The screen stays awake while the map is up. Closing the map does not end the drive. GPS keeps running and the card on your Lock Screen keeps counting (GPS active, Started 06:40, 38% driven) until you finish. There is no pause button: to stop recording, finish. How the roads turn green Your phone sends its positions in batches, roughly every 45 seconds. The server works out which pieces of the painted road they cover, and the dispatch screen picks that up every ten seconds. So a road turns green a little after you drove it, and a corner that looks missed usually heals on the next batch. The office sees the same percentage on the dispatch on the web. Start route is shown once Start route appears only until a driver has pressed it, then it is gone for good. If you close the app, reinstall it, or are a second driver joining the same route, press Open navigation: that re-arms GPS on your phone and opens the map. If you start a road route while another dispatch is being tracked on your phone, the app asks Another drive is running: starting this one stops GPS tracking on the other dispatch, which stays open so you can start it again later. Press Start anyway or Cancel. If location access is off, Start route shows Location access is off with an Open Settings button; set Location to Always for SnowManager and try again. Finish Which button you get at the bottom depends on your route's settings. - Finish route (62%) closes the route for everyone. It is there when the route allows drivers to end the dispatch themselves, or when you are an administrator. At 95 percent or more it goes straight through. Below that, the app asks Finish route at 62%?, tells you You've cleared 12.4 of 20.0 km, and wants a Reason from the list (the first is preselected). Confirm finish ends the route, Cancel keeps driving. - Finish driving is the driver-level button: it signs you off and stops your GPS, but the dispatch stays open for the office to close on the web. Either way the Lock Screen card reads Route completed and disappears. Tracking also stops on its own after 16 hours; the dispatch is left as it was. The run, with a replay of your trail, is kept under History, see your routes and past runs. See also - Mobile: Drive a dispatch, stop by stop - Mobile: What the app does with your location - Mobile: Your routes and past runs - Paint a road route

Last updated on Sep 15, 2026

Mobile: Your routes and past runs

The Routes tab shows the routes the office has put you on, and under History, the dispatches you have driven. Both are read-only: a route is built and changed on the web (see build a route), and a stop is recorded on a dispatch, not here. The route list The Routes tab listing the routes you are on Under the title All available routes, two segments, Routes and History, each with a count. The list loads twenty rows at a time; scroll for more, pull down to refresh. A route you are not assigned to is not listed, so an empty tab says No routes yet. Each row shows the route's name (or Untitled route) and what it holds. A route of addresses shows the number of locations and then its work types. A painted road route shows the roads and then the locations, as in 3 roads · 7 locations. Open a route 1. Tap a row. Route details opens. 2. Read the info blocks: Work type, Planned time, Drivers assigned (or Unassigned), Dispatch note (or No note added). A road route also shows Roads and Length in km. 3. Tap the map, or a stop in the list, for more. Route details for the Nordhavn route, with numbered pins and the Locations list On a route of addresses the map carries one numbered pin per stop, in route order, joined by a dashed line, and the Locations list below repeats the order with the same numbers. On a painted road route the map shows the roads themselves and Locations is folded away (7 locations); there is no street list. Tap the map to open it full screen: pinch and pan, switch to satellite, and tap a pin for the name and address. Tapping a stop opens Location info: the Work type (the route's own, not editable), a small map, Uploaded photos, the Location note, and the Site contact with Call, which dials the number. Nothing here can be changed. The order you drive in, the check-in, the note and the photos all belong to the dispatch: see drive a dispatch and record a stop. A painted road route is driven with its own map, see drive a painted road route. History History lists only closed dispatches. Chips at the top filter them: All, Completed, Canceled, Declined. Each row shows the time of day, the date, the work type and a status badge: Completed green, Canceled amber, Declined red (Planned grey and Started blue exist for the badge but a run still open is on Home, not here). Until you have finished a run, the list says No routes yet.; a chip with nothing behind it says No routes match this filter. A run the office pulls arrives here the moment it is cancelled, whether they cancelled the whole dispatch or took just your route off one that is still running. It is no longer left on Home for the rest of the day: Active is the work still on you, and a cancelled run is history. What History covers is route runs, so a single address the office cancelled is not listed here, it simply leaves your phone; ask the office if you need to know why. Tap a row for the same Route details view with a run summary: - Status, and on a cancelled run the Cancellation reason in red. - Start time and End time, as date and clock; a dash when the run never got that far. - Distance driven, in km (metres under one km). It is the distance the coverage measured on a road route, otherwise the length of your GPS trail. A run with neither shows no distance. The map above shows a road route's geometry with what you drove in green, or the numbered pins of an address route. Tap it to open full screen and replay the drive: when the trail has at least two points, a timeline appears with a slider to scrub, Replay drive and Pause replay, and a clock showing the real time of day at that point. A full replay takes thirty seconds however long the run was. The trail is yours unless your office has switched colleague routes on, in which case it is everybody's on the run; an administrator always sees everybody's. See what you can see. A stop tapped in history opens Location info with a banner saying how it ended (This location has been marked as complete., This location was marked as unable to complete., This location has been cancelled.), the photos (or No photos uploaded), the Note from driver, the Location note and the Site contact. Nothing in history can be changed from the phone; the office can still edit an open dispatch on the web. See also - Mobile: Drive a dispatch, stop by stop - Mobile: Record a stop, done, unable, note, photos - Mobile: Drive a painted road route - Build a route

Last updated on Sep 15, 2026

Mobile: What the app does with your location

SnowManager records your position only while a dispatch you started is running on your phone. It does not track you between dispatches, off shift, or after you finish. This article says what is recorded, what it is used for, and what you need to allow. The permission The app asks for location access the first time you press Start route or Open navigation, not at sign-in. It first explains itself (GPS while you drive) and then iOS asks twice: once for use while the app is open, and once more to allow it in the background. Choose Always Allow. With anything less, recording stops the moment the phone locks or you switch to your navigation app, and your stops are no longer checked in for you. If you declined earlier, the start button shows Location access is off with Open Settings: set Location to Always for SnowManager there. While recording, iOS shows the usual location indicator, and the app keeps a card on the Lock Screen and in the Dynamic Island with the dispatch's progress: GPS active, the percentage driven on a road route, or the stops done, and Route completed at the end. What is recorded Your position is taken about every 25 metres while you move, and sent to the server in batches roughly every 45 seconds. Positions the phone itself rates as worse than 100 metres are thrown away on the phone; the server ignores anything worse than 75 metres. If the phone loses signal, the positions are kept and sent when it is back; nothing is lost in a tunnel or a courtyard. The dispatch you started is remembered, so if iOS closes the app in the background or the phone restarts, recording resumes by itself when you move again. It stops on its own after 16 hours, in case a dispatch is forgotten. What it is used for - Check-in and check-out on stops. Every address has an area: the shapes the office drew on it, or a circle of 40 metres round its pin. Entering the area stamps the stop's arrival time, and leaving it for five minutes in a row stamps the departure, set to the last position inside. Times you or the office set by hand are never overwritten, and a stop that is already completed or unable is left alone. The details are in how GPS check-in and check-out work. - Progress on road routes. On a painted road route the roads turn green as you drive them, and the percentage on the map and the Lock Screen comes from these positions. - Documentation. The office sees your position and trail live on the dispatch's map and can replay the run afterwards, with the time you passed each point, see follow a dispatch live. The run, its distance and the visits at each stop are also what an insurance report of a stop is built from. - Your own history. Under Routes, History, you can replay your own runs. Who can see it Your company's office, on the dispatch you drove. A business that handed the address to your company sees the stop's times and outcome, not your trail. Customers see the times of the visit if the office chose to share them, never the trail. When recording stops Recording ends when you press Finish route or Finish driving, when the dispatch is cancelled, or when you start a different dispatch (the app asks first: Another drive is running). Closing the map or the app does not stop it; that is the point of the background permission. If you want to stop recording without finishing, sign off the dispatch with Finish driving; the dispatch stays open for the office. Battery A run uses about what a navigation app uses, and a little more inside a stop's area, where the app samples every few metres instead of every twenty-five so a car park is recorded as a shape rather than two dots. Keep the phone on the charger in the vehicle on long nights; the app does not lower its accuracy to save battery, because the stop areas are small. See also - Mobile: Drive a dispatch, stop by stop - Mobile: Record a stop, done, unable, note, photos - How GPS check-in and check-out work - Follow a dispatch live

Last updated on Sep 15, 2026

Mobile: Why a dispatch is, or is not, on your phone

The app shows you the work your company has given you, as it stands right now. This article lists the rules behind that, so a missing or vanished dispatch is not a mystery. Mine or everybody's On Home, the Active list is filtered by the chip above it: - Just me: dispatches with at least one stop you are crew on. - All: every active dispatch your company can see, whether or not you are on it. - A colleague's name: the dispatches that colleague is on. Which one you start on depends on who you are: a driver opens on Just me, an administrator on All. That is only where the chip starts. Just me then means just you whoever you are, so an administrator who picks it sees their own dispatches and nothing else. Inside a dispatch you always see every stop on it, including those other drivers handle. Stops that belong to another business on the same dispatch are shown to that business, not to you; see who sees a dispatch. The GPS trail on the drive map and in the history replay follows the same rule as the chip. An administrator sees every driver's track on the run. A driver sees their own, and their colleagues' as well only when the office has switched colleague routes on for the company; with the setting off, the replay shows where you drove and nobody else. Invitations come first A dispatch you have been put on but have not answered is under Invitations, not Active. Until you accept it, its stops are view-only: you can read them, not check in or complete them. Accepting moves it to Active. Declining removes it from your phone; the office can put you back on, which makes it an invitation again. Work you dispatched to yourself is not an invitation: it arrives accepted, under Active, whether you sent it from the web or from the phone. There is nothing to answer, so nothing asks. Your company has to accept first If the work comes from another business (your company is the subcontractor on the addresses), nothing reaches your phone until your office has accepted the invitation on the web. The dispatch then appears with a push saying your business accepted work with stops assigned to you. If your office declines, you never see it. When you are told - A dispatch is created with you on it, or you are added to a running one: bell notification and push. - A stop is reassigned away from you, or a stop is removed: no notification. The item disappears from the phone at the next refresh. - A dispatch is cancelled: no notification. It leaves Active straight away, because that list is the work still on you. You find it again under Routes, History, marked Canceled, with the reason it was pulled. - A new chat message: a banner, unless you are looking at that chat. Pushes only arrive if Notifications is on under Profile and iOS allows SnowManager to notify. Nothing is sent to you by e-mail or SMS; the one dispatch e-mail, when a stop is marked unable, goes to the office. See who is told what. Why a dispatch disappeared - The office cancelled it, or pulled just your route off a dispatch that is still running. Either way the card goes at once: cancelled work is history, not work to do. Open stops were cancelled with it; a stop you had already completed keeps its outcome and your name. Look under Routes, History for what happened, including the cancellation reason. - It was finished. A route leaves Home as soon as somebody presses Finish route, and any dispatch leaves it when the office marks it completed. Ticking off the last stop is not the same thing: the card deliberately stays until the run is signed off, because Finish route is on that card. Finished work then lives under Routes, History. - You were removed from its stops, or your company's assignment was cancelled. - You declined it. Why a stop is missing - A service rule on the address left it out of this dispatch (the address is not serviced on that day, time or holiday, or its limit for the period was already used). The office sees why on the web; see why an address was left out. - The office removed it. It shows under Show inactive in the edit sheet as Inactive, and comes back if they restore it. - It belongs to another business on the same dispatch. Why a stop is already done - A colleague on the same dispatch completed it, or the office did from the web. The stop shows who and when. - Two routes cover the same address: each crew records its own pass, and the stop completes when all passes are in; see when two routes cover the same address. - The phone checked you in and out automatically on an hourly stop while you worked; completion itself still needs a press. Why a planned dispatch is missing The list shows dispatches whatever their planned date, including ones planned days ahead, as long as they are not finished or cancelled. A dispatch that merged into an existing one on creation (same work type, same night) is listed once, under the dispatch it merged into. See also - Mobile: Find your way around the app - Mobile: Accept or decline a dispatch on your phone - Who sees a dispatch - Who is told what

Last updated on Sep 16, 2026

Mobile: Start and end a shift

A shift is your working time, from clock-in to clock-out, and is separate from dispatches: you can drive three dispatches on one shift, or sit on a shift with none. The office reads the shifts under Users and shifts on the web and approves them there; see shifts. Start 1. Open Home. In the top corner, under your name, press Start shift. 2. The sheet Start shift? explains: Clock in to begin your day. Your hours start tracking now. It shows Starting now with the clock time. Press Start shift. Starting a shift The header now reads Shift active with the running time, and the button has become End shift. The time counts in hours and minutes and updates once a minute. End Press End shift. The sheet End shift? says Wrap up your shift. Hours and any open routes will be saved., shows Ending now and Total today. Press End shift. If the request fails (no signal), the sheet stays open with Couldn't update your shift. Please try again.; press again when you have coverage. The times are the ones you pressed at, not the time the server received them. One shift at a time You cannot start a second shift while one runs; the button only offers End shift. A shift is tied to your account, not the phone: if you started it on one phone and open the app on another, the second phone shows it running too and can end it. Should Start shift be pressed while a shift is already running on your account (on another phone, or after the app lost track of it), no new shift is opened: the app gets the running one back, and the clock counts from when that shift really started. A shift lasts 24 hours at most A shift you forget to end does not run on for days. Once it is more than 24 hours old it no longer counts as running: the app shows Start shift again, and the old shift is ended at exactly 24 hours after it began, with 24 hours on it, the next time you start or end a shift. If that happens, tell the office, so they can correct the end time on the web. Start and end times are kept in whole seconds. Signing out of the app does not end the shift; it keeps running on your account until you end it from the app again, or the office does on the web. Your hours The Hours tab lists your finished shifts, newest first: the day (Today, Yesterday or the date), the start and end time and the length, for example 4h 12m. A shift that is still running is not in the list until it is ended. Pull down to refresh; older shifts load as you scroll. The Hours tab The list does not show whether the office has approved a shift; that happens on the web, where the office can also correct a start or end time you got wrong. Ask them rather than trying to redo the shift from the phone. See also - Plan and approve shifts - Mobile: Find your way around the app - Mobile: Your profile: language, notifications, two-factor, sign out

Last updated on Sep 16, 2026

Mobile: Sign in on your phone

Drivers work in the SnowManager app on their phone. Your administrator invites you from the web and you set your password from the e-mail that arrives; after that, the app is where everything happens. If you sign in on the web with a driver account, you are pointed straight back to the app. The app is installed from the invitation your company sends you (during testing through TestFlight on iPhone and internal testing on Android). The first screen after installing is the sign-in form. The sign-in screen Sign in 1. Type your e-mail address under Email and your password under Password. The eye icon beside the password shows what you typed. 2. Tick Remember me if this is your own phone. The app keeps only your e-mail address, never the password, and fills it in next time. 3. Press Sign in. The button is greyed out until both fields have something in them. A wrong combination shows Invalid email or password. After five wrong attempts in a row the account is locked for 15 minutes, the same rule as on the web; wait, then try again rather than guessing on. You stay signed in as long as you open the app at least every 30 days (and at most 90 days in all). Being signed in on your phone and on the web at the same time is fine, and neither signs the other out. What does end this one is signing in again on a different phone: an account runs one phone at a time, so the handset you left behind returns to this screen the next time somebody opens it. Your password being changed, or the office signing this phone out from Devices on the web, does the same. The second step If your account has two-factor authentication turned on, the app asks Verify it's you after the password and offers the methods you set up: Authenticator app or Text message (SMS). - Authenticator: open your authenticator app and type the 6-digit code it shows, then press Verify. - SMS: the code is sent to the phone number on your account. Resend code appears once the waiting time the server sets has passed. - Lost both? Press Use a recovery code instead and enter one of the ten recovery codes you saved when you set two-factor up. Each code works once. The Verify button stays greyed out until the code is complete. Two-factor is set up, and turned off again, under Profile in the app; see your profile. Forgot your password Press Forgot password? under the sign-in button, type your e-mail address and press Send reset link. The reset sheet The app then says Check your email. For safety it says the same whether or not the address exists, so if nothing arrives within a few minutes, check the address with your office. The link in the e-mail opens the password page on the web; the new password must be at least 12 characters, and choosing it signs you out of every other device. Which language A freshly installed app speaks Danish until you sign in the first time. From then on it follows the language on your user profile, which your administrator chose when inviting you; you can change it yourself under Profile, Language. No connection With no internet the app shows No internet connection with a Retry button and keeps you signed in; it does not ask for your password again. The same screen appears if the connection drops later while the app is open. See also - Mobile: Find your way around the app - Sign in, and reset a forgotten password - Account security - Mobile: Your profile: language, notifications, two-factor, sign out

Last updated on Sep 15, 2026