The Routes list and a route's Locations tab do the sums for you: how much ground the route covers, how long it takes, and what one dispatch of each of its work types is worth. This article explains where each figure comes from, and why two companies looking at the same route see different money.
On the route list
- Total area adds up the drawn areas on the route's stops, in m². Each stop counts its largest drawing, the same one the location list summarises, and only areas count: a drawn line has a length and a pin has a count, so neither adds to the area.
- There is one column per work type the routes on the page are dispatched for. Each shows what one dispatch of that work type adds up to: the price in green, the cost in grey underneath. The column header says which is which, and in which currency.
- "2 of 14 stops not included" under a figure means some stops could not be added up. Hover it for the reason (see What adds up to a dispatch below).
On the route's Locations tab
Open a route and pick Locations. The cards at the top show:
- Distance: the estimated drive over the stops in their saved order.
- Time estimate: the average of the route's last three completed dispatches. A cancelled dispatch and a manually registered one do not count. Until the route has been dispatched and completed, the card shows the drive estimate instead, marked Driving time only, no dispatch history yet.
- Total area, and Locations (and Roads on a painted road route).
Under Per dispatch there is a card for each of the route's work types with its price, its cost, and how long its own last three dispatches took.
The stop table lists every stop with its areas and, per work type, its price and cost. A stop priced by the hour shows / h, a seasonal stop / Season. No prices means the address is set to no prices; Missing prices means it has no rate for any of the route's work types.
What adds up to a dispatch
Only stops billed per task add a fixed amount to one dispatch, so only they are summed:
- a per-task stop adds its price and cost;
- a stop priced by snow depth adds its cheapest depth band, and the total then reads from, because a deeper snowfall costs more;
- an hourly stop depends on how long the work takes, and a seasonal stop is paid for the season, not per dispatch, so both are counted as not included;
- a stop with no price for that work type is not included either.
Only the route's own work types are shown. A price an address has for some other work type does not appear on the route.
Who sees which price
What you see is always your side of the work, worked out on the server before anything reaches your screen:
- On an address your company owns, you see your price to the customer and your cost, what you pay a subcontractor for it. A cost of zero (you do the work yourself) is not shown.
- On an address assigned to you as a subcontractor, your price is what the company that assigned it pays you: that company's cost, as it stands now. If you hand the work on to a subcontractor of your own, your cost is what you pay them. You never see the end customer's price, and a company further up the chain never shows you its own.
- A user whose role cannot open location details, a driver for example, sees the areas and the time but no money at all.
- On a route another company built that carries some of your addresses, you see only your own stops, and only they count in the totals.