Getting started

By Sebastian

• 13 articles

Who can do what

SnowManager has three kinds of people, and they are set up in three different places. | | Who | Set up under | |---|---|---| | Users | people in your business | Users | | Subcontractors | other businesses that work for you, each with its own users | Subcontractors | | Customer accounts | the people whose property you clear, looking in through the portal | Customers → customer account access | The four roles Every user has exactly one role. Giving a user a new role replaces the old one. - Admin: everything. Settings, users, invoices, subcontractors, and every action below. - Dispatcher: the snow-night role. Dispatching and messaging in full, plus reading the dashboard, locations, zones, users, subcontractors and routes, and editing routes. No settings, no invoices, no creating addresses. - Support: the office role. Locations and messaging in full (create and edit addresses, prices, rules, contacts), reading dispatches with the right to update or delete them, reading zones, users and subcontractors, and opening the customer portal on a customer's behalf. No dispatch creation, no settings, no invoices. - Driver: the mobile app, and only the mobile app. A driver who signs in on the web is pointed to the app download. These are the defaults every new business starts with. Permissions are checked on the server, page by page and action by action, so a page a role may not use is simply not in the menu, and an action it may not take is refused even if it is reached some other way. A few actions have a permission of their own, separate from the role's everyday rights: registering work that was already done (manual dispatch) is one, and opening the customer portal as a customer is another. If someone who should be able to do these cannot, the permission is what to check. What a role cannot change - Which business you are in. You belong to the business that invited you. What you can see (addresses, dispatches, invoices) is always sliced to that business, whatever your role. - Who is told what. Notifications go to businesses and to the people assigned to the work, not to roles. - Customer accounts. A customer account is a different kind of account altogether: it signs in on the same form but lands in the read-only customer portal, and it cannot be given a staff role. Lending a user to another business A user can be shared with contractors: the businesses you work with then see the user and can, for example, put your driver on one of their routes. The user stays yours (same role, same sign-in); the other business merely gets to assign them work. See also - Invite staff and drivers - Add a subcontractor - Give a customer access to the portal

Last updated on Aug 22, 2026

Add a subcontractor

A subcontractor is another company that clears addresses for you. In SnowManager it is a business of its own, with its own users, drivers and routes; you hand it addresses, it does the work, and the system settles between you. Start by adding it under Subcontractors. The subcontractor list The list shows twenty companies at a time, and Assigned locations on each row counts how many of your addresses are with that company right now. It is counted from your side of the arrangement, so work the same company does for somebody else is not in the number. Add one 1. Open Subcontractors in the left menu and press New subcontractor. 2. Two ways in. Enter the company's tax ID under Search by Tax ID and press Continue with Tax ID, and the public register fills in the company's legal details for you. Or enter the contact's address under Search by email and press Continue with email, for a company the register does not know, or one that already uses SnowManager. Finding the subcontractor 3. Check the company step (legal name, office address, Standard Currency, Time Zone and season range) and press Continue. 4. Enter the first admin user for the new business: first name, last name and Work Email. Press Create subcontractor. The person you named gets an invitation email and becomes the administrator of the new business. Until they accept, the subcontractor is listed as Pending and has nobody who can sign in. The link in that email does not expire with time: it works for as long as the invitation exists. Once the invitation is accepted, or you withdraw it, the link stops working. While the invitation is pending You do not have to wait for an answer. Click the pending row to open the subcontractor. A banner says Invitation not yet accepted. Locations you assign now are visible to them as soon as they log in. The Details and Locations tabs are there; Drivers, Complaints and the statistics are not, since a company that has not accepted has shared nobody and has no history with you yet. - Hand it addresses now, from Add on its Locations tab or on the address itself. They count as that company's straight away, see Hand an address to a subcontractor. - Withdraw invitation, on the row or at the top of the panel, takes the invitation back after a confirmation that says how many addresses you have assigned to them. Those addresses go back to being unassigned, the company is taken off the stops it has not done yet and off your routes, and it gets a notification that you withdrew. The invitation link stops working. If the company already uses SnowManager, the tax-ID search says Subcontractor already exists and links you to the existing business instead of creating a second one. After it is added Open the subcontractor from the list. The details slider has tabs for its Locations (the addresses you have handed it), its Drivers, complaints, statistics and dispatch history. You can also give it a Nickname, the name you use for it in your own lists. - Locations names the route each address is driven on, the subcontractor's own route where it has built one and yours otherwise, and No route where nobody has put it on one yet. It lists the addresses being served today and those waiting for their start date, which carry Active from and the date; a line above the list says how many of the assigned addresses it shows. Show inactive with the count adds the ones whose active period has ended, faded and tagged Inactive; it switches off again when you open another subcontractor. Click a row to open the address on top of the panel; closing it puts you back where you were. - Drivers lists the people the company has shared with you, including the ones who have not answered their invitation yet, so a crew that arrived by import is not simply missing. - Statistics plots cost beside revenue for the period, so what the company earns you and what it costs you are read off one graph. - Dispatch history carries each run's ID, and Open dispatch on the row opens the run itself. Under Permissions sits one switch that matters on a snow night: May dispatch my addresses. On (the default), the subcontractor can start dispatches on the addresses you assigned it. Off, it still services them when you dispatch, but it cannot send its own drivers to them on its own initiative: those addresses are greyed out in its pickers, and a route that mixes them in is dispatched without them, with a note saying why. Handing the subcontractor actual addresses is done from the address itself, or in bulk from the subcontractor's Locations tab, where Add opens a list of your addresses with a Select all that ticks everything it is showing and turns into Deselect all; see Hand an address to a subcontractor. What the subcontractor is told about the companies below it, and what you are told about them, is one link in each direction: see owner, subcontractor, sub-subcontractor. See also - Hand an address to a subcontractor - Owner, subcontractor, sub-subcontractor - Why an address was left out of a dispatch

Last updated on Sep 16, 2026

Set up your business

Everything that describes your company as a whole is in one place: Settings at the bottom of the left menu, tab Business. Only users whose role may view settings see the menu item. The Business tab in Settings Company details 1. Open Settings → Business. 2. The first field is your company name. Below it: Country, Tax ID / CVR (press Find to fill the rest from the public register), City, ZIP code, Street address and Flat, suite, etc. The name and address appear on invoices and in the emails the system sends on your behalf. 3. Under Company logo, press Upload from device or drop a PNG of up to 10 MB. The preview shows the whole logo, so a wide or tall one is fine. 4. Company colour is the colour your addresses are drawn in on the zone map, so they can be told apart from your subcontractors' at a glance, see drawing a zone. Pick one from the same palette routes and zones use. 5. Press Save changes. Discard throws away what you changed since the last save. Time and season Scroll down for the settings that shape dates and times: - Time Zone: the zone your dispatch times and schedules are read in. Every planned time, check-in and invoice period is judged on this clock, and the date and time pickers for a new dispatch, on the web and in the app, offer today and Now on it rather than on the computer's or phone's own clock. Set it to where the work happens. - Date format: how dates are written across the platform. - Time format: whether times read 24-hour (14:30) or 12-hour (2:30 PM). It changes every clock you see, on the dispatch board, in the location log, on invoices, on the drive map and in the insurance report, and it changes what the time picker offers you: a 12-hour business picks an hour from 1 to 12 and an AM or PM beside it. - Number format: the decimal separator numbers are written and typed with, either 1,234.50 or 1.234,50. Prices, costs, quantities and totals all follow it, and so does every box you type a number into. Type numbers the way this setting shows them: a price box on a 1.234,50 business takes 1234,50, not 1234.50. - Season: your work season date range. Seasonal invoices are split across it, and location rules that limit work "per season" count inside it. A season may cross the new year (15 October to 31 March is typical). Every date filter starts on a season: "This season" is the season running today, or, between seasons, the next one to start; "Last season" is the most recently finished one. Between seasons the lists open on whichever of the two is closer to today (in August, with a season starting in October, that is the coming season), and the range covers the whole gap between the two seasons so that work registered in the off-season stays visible. Currency is not set here: it is chosen when the business is created and stays with it. Switches | Switch | What it does | |---|---| | Auto assign new locations to yourself | Every address you create is assigned to your own business straight away. Enable it if you have no subcontractors. | | Email on error | The address entered here is e-mailed whenever a driver marks a stop unable in the app, see Email on error below. | | Call on zone dispatch | The users you choose receive a phone call whenever a zone is dispatched. | | Driver license | Show on each user whether they hold a driver's licence. | | Road routes | Lets New route offer a Route type choice: Stop route or Road route, the latter painted on the road network and needing Which municipality below. On by default for a municipality. See paint a road route. | | Municipality | Your business is a municipality clearing its own addresses. Hides the parts of the system that exist to bill a customer (invoices and offers), and the dashboard shows operations instead of money. You pick Which municipality from the list. | Below the switches, Two-Factor authentication, Recovery codes and Signed-in devices protect the account you are signed in with; they have their own articles. Email on error Enter one e-mail address, a shared mailbox or the duty manager's, and leave it empty to receive nothing. From then on, every time a driver marks a stop Unable from the app, that address gets a mail with the subject Address could not be done: and the address. It names the dispatch code and planned date, the route, the work type, the driver and their company, The driver's note and the number of photos, and links straight to the dispatch. - It is sent for dispatches you sent out and for stops you do as a subcontractor. When a subcontractor's driver marks one of your stops unable, you and the subcontractor each get a mail at your own Email on error address, in your own language and with the time in your own time zone and format. The customer is named only to the business that holds the address for a customer. - One mail per stop marked unable. A repeated tap, or the app sending again after it lost signal, does not send a second. - Marking a stop unable on the web sends nothing: the person doing it is already in the office. - A mail that cannot be sent never stops the driver; the stop is saved either way. See who is told what for every other alert. Good to know - Changing the time zone does not move times already recorded; it changes how new planned times and periods are read. - The season range is also what "this season" means in the offer to bill completed work that appears when you set a price on an address with finished, unbilled work. See also - Invite staff and drivers - Change the language - What municipality mode changes

Last updated on Sep 16, 2026

Invite staff and drivers

People who work in your business (dispatchers, office staff, drivers) are Users. Each user has exactly one role, and the role decides what they can see and do. Subcontractors are not users: they are separate businesses, added under Subcontractors. The user list Invite a user 1. Open Users in the left menu and press New user. 2. Enter First name, Last name, Email and, if you like, Phone number. 3. Choose a role under Select role: Admin, Dispatcher, Support or Driver. One role per user; you can change it later by editing the user. 4. Choose the language the person should see under Select language. It defaults to your business's standard language for new users. 5. Press Invite. Creating a new user The person receives an email with a link to choose a password. The link is good for 72 hours. Until they use it, the user is listed with status Invitation Sent and cannot sign in. Once they have set a password they are Active. If the link has expired, nobody needs to re-invite them: on the sign-in form they press Forgot password?, enter their email, and a fresh invitation with a new 72-hour link arrives. A whole crew at once goes in from a file instead: see Import and export users, which also lets you create the accounts now and send their invitations later. Drivers work in the mobile app, not in the browser. Invite them the same way with the Driver role; when they sign in on the web they are simply pointed to the app download. Change, re-invite or remove Open a user from the list to get to their details. - Edit user: name, phone, role and language. It is there for an account nobody has invited yet as well, which is what a file import creates, so the details that came out of the spreadsheet can be corrected before the invitation goes out. Editing does not invite anybody: the account stays Not invited until you send it. - Send invitation: shown for someone imported from a file with their invitation held back, whose status is Not invited. It sends their first invitation email. - Reinvite: sends the invitation email again, for someone who lost it. Send a new invitation email lets you correct the address at the same time, for a typo in the original. While an invitation is out and unanswered there is no Edit user on the person: changing their details would quietly break the link they are holding, so re-inviting is the way to fix anything about them. - Reset password: sends the person a reset link, good for 72 hours. - Delete user: the account is anonymised and its sessions end at once. The email address becomes free to invite again. Sharing a user with a contractor Share profile with contractors makes the user visible to the businesses you work with, so a subcontractor can put your driver on one of their routes, for example. Sharing does not move the user: they stay yours, with the same role and sign-in. See also - Who can do what - Add a subcontractor - Share a user with contractors

Last updated on Sep 16, 2026

Sign in, and reset a forgotten password

SnowManager runs in the browser. Your sign-in is the email address you were invited with and the password you chose when you accepted the invitation. The sign-in form Sign in 1. Open your SnowManager address in the browser. 2. Enter your Work email and Password. The eye icon shows what you typed. 3. Press Sign in. If your account has two-factor authentication switched on, one more step follows. With both methods set up you are asked to Choose a verification method to continue. The choice is Authenticator App or Text message (SMS); with one method set up you go straight to it. Enter the six-digit code under Enter verification code and press Verify. No phone at hand? Press Use a recovery code instead and enter one of the recovery codes you saved when you turned two-factor on. Each recovery code works once. Drivers sign in the same way, but the web has nothing for them to do: a driver who signs in here is shown where to download the mobile app, and that is where their work is. Reset a forgotten password 1. On the sign-in form, press Forgot password?. 2. Enter the Email Address you sign in with and press Send Reset Email. Back to login returns to the form. Asking for a reset link 3. Check your inbox for the reset link, follow it and choose a new password. The link is good for 72 hours, as the e-mail says; if it has expired, ask for a new one. This also works for someone who was invited but never chose a password: the same steps send the invitation again, with a fresh link that is good for 72 hours. A password must be at least 12 characters long and pass the checklist shown on the form (upper- and lower-case letters, a digit and a special character). You cannot reuse one of your recent passwords. If you cannot get in - Wrong password five times locks the account for 15 minutes. Wait, then try again or use the reset link; the reset works during the lock. - "Invitation sent" users have not chosen a password yet. They need the link in their invitation email; an administrator can send a fresh one from Users. - Customer accounts sign in on the same form and land in the customer portal, not in the staff workspace. See also - Who can do what - Account security

Last updated on Sep 16, 2026

Hide amounts on screen

When you share your screen in a meeting, or a driver is reading over your shoulder, the prices on the locations list and the revenue on the dashboard are not everybody's business. Hide amounts masks them without touching the data. Switch it on 1. Click your name at the bottom of the sidebar. The profile popup opens. Before: Hide amounts off, the real cost and revenue on Home 2. Turn on Hide amounts. The page reloads, and every amount on screen is replaced by a mask: the prices column on Locations, the cost and revenue tiles and charts on the dashboard, and every other figure the app shows as money. After: Hide amounts on, the same tiles masked Turn the switch off the same way to bring the figures back. In the customer portal the same switch sits under Privacy on My Account. What it does, and does not, hide - It is a display mode for this browser. It is remembered on the device, not on your account: sign in on another computer, or in another browser, and the amounts are visible there until you switch it off there too. A colleague using your browser sees what you left it set to. - It is not a permission. Anybody who can open a page with amounts can also turn the switch off. If somebody should never see prices, that is a question of their role, see Who can do what. - Files and messages are not masked. An Excel export of locations, a CSV of invoices, an invoice PDF and every e-mail the system sends are produced on the server, which does not know about the switch, so they carry the real amounts. Check before you forward one. - Quantities are not money and stay visible: hours, areas in m², distances and drive counts all show as usual. Only values that are money are masked. If amounts are still visible somewhere The switch reloads the page it was pressed on. A second tab that was already open keeps showing the old figures until it is reloaded. See also - Set up your business - Which price ends up on the line - Who can do what

Last updated on Sep 13, 2026

Change the language

SnowManager runs in English, Danish or Swedish. The language is a setting on each person's account, not on the business: two colleagues in the same company can work in two languages. Server messages and e-mails follow the same setting, so the reset link or the invitation a person receives is in their language, not in the sender's. Change your own language 1. Click your name at the bottom of the sidebar. 2. Under Language, press English, Dansk or Svenska. The one you use now is highlighted. 3. The page reloads and everything, menus, buttons and messages, comes back in the new language. Nothing else on your account changes. This works for everyone signed in, including a SaberTask administrator viewing your company from the platform console. You can also pick the language under Manage account: the popup is headed Edit user, and Select language is on its Profile tab. That form saves your whole profile, so it asks for every required field, a phone number among them; the menu under your name changes only the language. Your language under Manage account That is all there is to it. The setting follows your account, so every browser you sign in from uses it too. Calendars follow it as well: the day and month names in every date picker, and the month tag on an invoice, are written in your language, and every week starts on Monday whichever language you read. Change a colleague's language An administrator can set the language for anybody in the business: open Users, click the person, press Edit and pick their Select language. The new language applies the next time that person signs in. When you invite somebody, the invitation form asks for their language as well, and the invitation e-mail is written in it. See Invite staff and drivers. There is no business-wide language Language is never set on the business. Settings → Business used to show an "Interface language" and a "Standard language for new users"; both are gone, because the first only mirrored your own account setting and the second was never applied. The language a person sees is the one on their account, and the invitation form asks for each new colleague's language when you invite them. If the language did not change - The change takes effect with the reload that follows it. Under Manage account, nothing is changed until you press Save, and a missing required field stops the save; use the menu under your name instead. - A browser that is still showing the old language after a save usually has the old page open in another tab; reload it. See also - Set up your business - Invite staff and drivers - Sign in, and reset a forgotten password

Last updated on Sep 15, 2026

What municipality mode changes

A contractor clears addresses for customers and invoices them. A municipality clears its own roads and has nobody to invoice. The Municipality switch tells SnowManager which one your business is, and the parts of the product that exist to bill a customer step aside. Where the switch is Settings → Business, beside the company name. The switch itself says it: "The business is a municipality that clears its own addresses. Hides the parts of the system that exist to bill a customer." Once it is on, Which municipality appears under it when your country has a list; pick yours, because the road route builder draws that municipality's border and fetches its roads from it. The Municipality switch on the Business tab What disappears - From the sidebar: Customers, Complaints and Dashboard for Customers under Locations; the whole Invoices group; Reports; Offers. Typing one of those addresses into the browser sends you back to the dashboard. - From Settings: the Prices tab, the customer invoice tab with its accounting integrations, and Extra fees under Work types. On the Business tab the Driver license, Auto assign new locations to yourself and Road routes switches go too: a municipality's routes are road routes by definition. - From addresses: there is no customer to pick when you add one, no Price regulation, no customer and no prices column in the list, and no price panel on the address. Every address belongs to the municipality itself. What changes - Routes. New route asks for a Route type and starts on Road route once Which municipality is picked; Stop route stays available for a route made of addresses. In the road builder you paint the roads to clear inside the municipality border instead of ordering stops; see Road routes. - Invoicing. Your own addresses never produce an invoice line, neither a customer line nor a cost line toward a subcontractor: subcontractors are on full-year tenders settled outside the system. If a dispatch also carries another business's addresses (a merged dispatch), those are billed as before. See When an invoice line is created. - Dashboard. The cost and revenue tiles give way to Active dispatches and Dispatches this season, and the money breakdowns to Drives by work type, Performed by (your own drivers against subcontractors) and the road distance covered where roads are mapped to routes. Season cards show drives rather than revenue. - Subcontractors. A subcontractor's page keeps its drive counts and loses cost, revenue and the revenue chart. Dispatching, the live map, the forecast, drivers, shifts, messages and zones are unchanged. Switching back Turn the switch off and everything returns. The addresses you created as a municipality stay attached to the hidden owner created for it, so they are still yours; switching on again does not create a second one. See also - Set up your business - Paint a road route - When an invoice line is created - Read the forecast

Last updated on Sep 01, 2026

The notification bell

Notifications sits at the bottom of the sidebar, above Settings. The badge on it is the number of notifications you have not read yet (99+ when there are more). It is refreshed when you sign in, every ten minutes after that, and each time you read one. What arrives here - An address invitation from a business that wants you as its subcontractor, and the answer when one you sent is accepted, rejected or cancelled. - An address assigned to you, and a subcontractor invitation the sender withdrew. - A complaint raised on one of your addresses, a comment on it, and the complaint being resolved, reopened, archived or restored by the other business. - You were charged for the rework on a complaint on an address: the business you work for put a charge for a complaint on your settlement, or changed its amount (see How a complaint is assessed, timed and settled). - A dispatch you are invited to, and a dispatch that was accepted. - An export that is ready to download. These go to the bell only. There is no e-mail or text message for them; the mobile app gets its own push notifications. The one exception is a new complaint: the colleagues chosen under Settings → Notifications are e-mailed about it as well, see Get an e-mail when a complaint is created. Separately from the bell, a stop a driver marks unable in the app is e-mailed to the Email on error address under Settings → Business, see Set up your business. The bell is not the only counter in the sidebar. Locations and its Complaints entry carry a badge of their own with the number of complaints still open, in the same orange pill; it is refreshed on the same ten-minute clock and each time you leave the complaints page. Read them 1. Press Notifications in the sidebar. The notifications list 2. The list opens on Unread, with the count on the tab. All shows everything, read or not. Each row has an icon for its kind, a title and the time. 3. Click a row. It is marked as read, and the thing it is about opens: an address invitation opens the invitation popup, an assigned or answered address opens the address, a new complaint, a comment or a charge opens the address with that complaint open on its complaints tab, a dispatch notification takes you to the Dispatch list, and a finished export opens its row under Reports → Export → History. The others (a resolved or archived complaint, a withdrawn invitation) are only marked read. The popup shows twenty rows at a time. Load more at the bottom fetches the next twenty. Mark all as read Mark all as read at the top of the popup appears as long as something is unread. It clears the badge and empties the Unread tab; the rows stay under All. Empty No unread notifications means just that: everything has been read. No notifications yet under All means nothing has been sent to your account so far. See also - Accept or decline a dispatch invitation - Who is told what - Hand an address to a subcontractor - Get an e-mail when a complaint is created

Last updated on Sep 16, 2026

Account security

Passwords - A password is at least 12 characters. When you change it you cannot reuse any of your last three. - Five wrong passwords in a row lock the account for fifteen minutes. The sign-in form then says "Too many failed login attempts. Please try again in a few minutes." Waiting is the only way out. A correct password resets the count. - A wrong password and an unknown e-mail address get the same answer, "Please check your credentials", so the form cannot be used to find out who has an account. - Changing your password ends every other session of yours, browser and mobile app alike, and keeps the one you changed it from. Resetting a forgotten password through the e-mailed link ends all of them, including whatever you had open: you sign in again with the new password. Two-factor authentication Each person can add a second step to their own sign-in, under Manage account → Authentication: an authenticator app, a text message to the account's own phone number, or both. See Turn on two-factor authentication. - Enabling a method produces ten recovery codes. Each works once. Regenerate replaces all ten; the old ones stop working at that moment. - Turning a method on or off, and regenerating the codes, ends your other sessions. The one you did it from stays signed in. - A text-message code is valid for ten minutes, can be resent after sixty seconds, and three wrong entries stop it; the form asks you to try again in ten minutes. E-mail and phone number - A phone number does not have to belong to one account. Several accounts may hold the same number, so a crew can share one handset and an office number can sit on more than one account. You sign in with your e-mail address, so a shared number gives nobody access to anything; it only says where a text-message code is delivered. Codes always go to the number on the account that is signing in. - Changing your own phone number requires a six-digit code sent to the new number: valid ten minutes, resend after sixty seconds, three attempts. It is the same step on the Profile tab of staff Manage account and on My Account in the customer portal, and the field itself is read-only until the code comes back. - An administrator with permission to update users can correct somebody else's number from the user list without a code, for a number mistyped when the person was invited. - In the customer portal, changing the e-mail address on My Account takes a six-digit code the same way. An e-mail address another account uses is refused. - Staff accounts cannot edit their e-mail address; an administrator re-invites the person with the new address instead, see Invite staff and drivers. Sessions A session stays valid for 30 days after it was last used, and never longer than 90 days. Every device you are signed in on is listed under Manage account → Devices, where you can end any of them, see See where you are signed in. An administrator who edits or deletes your user ends your sessions as well. - Your account holds one browser session and one mobile session at a time. Being signed in on the web and on your phone at once is normal; signing in on a second browser signs the first browser out, and signing in on a second phone signs the first phone out. The two kinds never affect each other. - Signing out ends the session you signed out from, and only that one. To end the others, use Sign out other devices on the Devices tab. See also - Sign in, and reset a forgotten password - Turn on two-factor authentication - See where you are signed in, and sign out other devices

Last updated on Aug 30, 2026

See where you are signed in, and sign out other devices

Left yourself signed in on the office computer? Lent your phone to somebody? Signed-in devices shows every session that is open as you and lets you close the ones you do not want. Open the list 1. Click your name at the bottom of the sidebar and press Manage account (the popup is headed Edit user). 2. Open the Devices tab. Signed-in devices under Manage account Each row is one session: Browser or Mobile app, named after what could be read from the device ("Chrome on macOS", "Safari on iPhone", or just the kind when nothing could be), with when it was last active and the first part of the network address it came from. The session you are looking from carries This device and sits at the top; the rest are ordered by last activity, so the one that was just used somewhere you do not recognise is near the top. The heading says what the list is for: "Where your account is currently signed in. Sign out anything you do not recognise." Sign out one device 1. Press Sign out on its row. 2. Confirm Sign out this device. The text tells you what happens: the device "will be signed out immediately and will need to sign in again." The row disappears. Whoever was using that device is back at the sign-in form on their next click. Signing out normally, from the sidebar or from the app, has the same effect on your own row: it ends that session and takes it off the list. It does not touch the others. Sign out everything else Sign out other devices at the top of the tab ends every session except the one you are in. Confirm it, and "Every device except this one will be signed out immediately." Your own session stays. Do this when you are not sure which row is which, and before you change your password if you suspect somebody else has it (changing the password does the same thing by itself, see Account security). One browser and one phone Your account holds one browser session and one mobile session at a time, and the two live side by side: you can be signed in on the office computer and on your phone at once, which is the normal way to work. Signing in again on the same kind of device replaces the one before it. Sign in on a second browser and the first browser is signed out; sign in on a second phone and the first phone is signed out. Neither touches the other kind, so signing in on a new handset never disturbs the browser you left open, and signing in on a browser never signs your phone out. The device that was replaced finds out the moment it is next used: it lands back on the sign-in form. Its row leaves this list at the same time, so a list showing one browser and one mobile app is a list showing everything. How long a session lives A session expires on its own after 30 days without use, and no later than 90 days after it was created; it then drops off the list, and that device has to sign in again. Turning two-factor authentication on or off, regenerating recovery codes and changing your password all end your other sessions too. The list is empty "Sign in again to see your devices here." means your own sign-in predates the device list. Sign out and in once, and it fills in. See also - Account security - Turn on two-factor authentication - Sign in, and reset a forgotten password

Last updated on Aug 30, 2026

Read the Home dashboard

Home is the first page after signing in, and it answers one question: how has it gone so far. Everything on it is read for the period at the top, so the page is only ever as wide as the range you have chosen. Choose what the figures cover - The period picker takes a range of your own or one of the presets, including All time, which drops both ends and loads everything there has ever been. The name in the field is always the range actually loaded. - Groups narrows the whole page to one or more of your location groups. No group at the bottom of that list is the addresses you have not filed in one, with its own count. The choice follows you to the reports and back, see filtering the list and using location groups. Dates are your company's own: a night shift that runs past midnight is dated the way your business's clock reads it, not the browser's. The tiles Hover any tile to get the figures behind it. - Cost and Revenue are what has been invoiced in the period. The hover breaks the figure down: Counted is what the tile shows, Archived invoices is what was taken out of the books and deliberately left out of it, and Total incl. archived adds them back up. A business whose history was brought over from another platform gets one more line, Unattached lines from the old platform, for work the old system carried but never billed, which arrives archived for the same reason. - Revenue also carries a small bar under the number, splitting what has been sent from what is still a draft. The hover names both, with the number of invoices in each. - Locations counts your active addresses. The hover gives Active, Inactive and Total, so an address parked for the summer is out of the headline figure without disappearing. Under the number is what you hold as a subcontractor, addresses somebody else owns and handed to you. - Drives counts the completed work in the period, with the busiest work types under it and the whole breakdown in the hover. The percentage chip beside a figure compares the period with the one before it of the same length. If the money on screen is not for the room you are in, the sidebar has a switch that masks it, see hiding amounts on screen. Below the tiles - Statistics charts revenue against the period, with the same figures as a table beside it, one row per week or month of the range. - Latest season activity is a card per winter season with its revenue, its drives and how it compares to the season before. It always covers the last five seasons, whatever the period picker says, so narrowing the range above does not empty it. - View location invites at the top right opens the addresses other businesses have offered you and are waiting for an answer on. A municipality runs on call-outs rather than money, so the two money tiles give way to Active dispatches and Dispatches this season, and a second row adds drives per work type, who drove them and the distance covered, see what municipality mode changes. When it will not load A period with nothing in it shows zeroes. A dashboard that could not be fetched says so and offers Try again, so an empty period and a failed load are never confused for each other. The deeper cut of the same money, per customer, per subcontractor and per zone, is on the profit and loss report. See also - Read the profit and loss report - Hide amounts on screen - Filter the list and use location groups - What municipality mode changes

Last updated on Aug 30, 2026

Free and Pro

Every company in SnowManager is on a plan, and the badge on your account card at the bottom of the sidebar says which. There are two that matter: Free and Pro. (A few companies are on Standard, an older paid plan that works like Pro.) Free: the subcontractor plan Free is for a company that clears addresses for somebody else. A contractor invites you, hands you addresses, and you do the work: you accept the invitations, dispatch the addresses, build routes from them, plan shifts, run the driver app, follow the live map, handle complaints and insurance reports, draw on the addresses, and settle with the contractor through the statement they raise. You can invite subcontractors of your own and pass assigned addresses on to them. What Free cannot do is own work. On Free you cannot: - create or import addresses, or edit, activate, deactivate or delete the ones you have; - keep customers or give them portal access; - make offers; - invoice customers, or connect an accounting system; - draw zones or dispatch by zone; - build road routes by painting roads on the map, or draw your own road network; - run reports, exports or the weather tracker; - define work types and prices. The pages behind these are not in your menu, and the buttons that lead to them open the upgrade window instead. Pro: your own operation Pro adds all of the above. A company that signs up on its own starts on Pro; a subcontractor registered from an invitation starts on Free. Which plan your company started on When plans were introduced in September 2026, every company that already owned at least one address of its own was moved to Pro, so nobody lost the ability to work their own addresses. Companies with no addresses of their own stayed on Free. If your company is on Free and you think it should be on Pro, use Contact me as described below. Moving between the two Only SnowManager can change your plan. On Free, the Upgrade to Pro button above your account card opens a window that lists what Pro adds; Contact me sends us your company, your name, email and phone, and how many users and addresses you have, and we get in touch. Nothing changes until we have spoken. If a company is moved from Pro to Free, nothing is deleted or hidden: the addresses, customers and invoices it already has stay readable. What stops is adding new ones and editing the old ones. See also - Add a subcontractor - Add an address - Hand an address to a subcontractor - Owner, subcontractor, sub-subcontractor

Last updated on Sep 15, 2026